German Customer Care Advisor in Porto

Become a Customer Success Specialist, Join a team that champions creativity, collaboration, and adaptability in a dynamic, fast-paced environment. This could be the opportunity you've been waiting for!

About Us:

We’re dedicated to delivering exceptional service to our clients and their customers. With innovation at our core, our talented team and quality-focused infrastructure drive our success every step of the way.

Role Overview:

As a Customer Success Specialist, you’ll be the go-to expert for assisting clients, resolving inquiries, and ensuring seamless customer experiences. Your personalized approach and commitment to excellence will help uphold our reputation for outstanding service.

Key Responsibilities:

• Engage with Customers: Build meaningful connections through phone, email, and chat, addressing inquiries and concerns with care and efficiency
• Tailored Solutions: Understand customer needs and provide personalized, thoughtful resolutions that exceed expectations
• Collaborate Across Teams: Partner with colleagues to resolve issues swiftly and enhance the overall client experience
• Maintain Accuracy: Keep customer records up-to-date and organized to ensure seamless service
• Elevate Experiences: Consistently deliver positive, high-quality interactions that strengthen customer trust and loyalty

Requirements:

• Proficiency in German (C1/C2 level)
• Proficiency in English (B2 level)
• EU citizenship or a Portuguese residency card
• At least one year of experience in Customer Support or a related role.
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional compensation for your language proficiency
• Meal Allowance: Support during your working hours
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Supportive Team: Work with a collaborative and communicative group
• Relocation Assistance: We’ll ensure your transition is smooth
• Onsite Opportunities: Engage in an interactive and dynamic work environment

Ready to Elevate Your Career? Apply today and become a key player in delivering exceptional customer experiences!