German Customer Support Specialist in Lisbon - Welcome Bonus 3000 Euros

Take Your Customer Service Career to the Next Level!

We're searching for a dedicated and flexible Customer Support Specialist to become part of our lively and fast-paced team. If you excel in high-pressure situations, communicate with ease, and love making a positive difference for others, this opportunity could be a great match for you.

Role Overview: 

As a Customer Support Specialist, you'll be the first point of contact for customers, providing fast, efficient, and personalized assistance across multiple channels. Your attention to detail and problem-solving mindset will be key to delivering outstanding service at every step.

Key Responsibilities:

• Offer timely and professional support via phone, email, live chat, and social media

• Help customers with tasks such as setting up accounts, resolving access issues, verifying identities, and managing transactions
• Diagnose and resolve technical problems, offering user-friendly solutions
• Engage with empathy and a customer-first attitude in every conversation
• Build rapport through clear, respectful, and helpful communication
• Adhere to internal guidelines to maintain consistent service excellence
• Provide constructive feedback and suggestions to enhance the overall customer experience

Requirements:

• Fluent in German (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment 

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!