About the job German Customer Care Advisor in Sofia (2000 BGN Signing Bonus)
Ready for a new adventure? Move to vibrant Bulgaria and experience stunning landscapes, rich history, and fantastic career opportunities!
We’re looking for a dedicated Customer Support Agent to join our dynamic team, where adaptability, communication, and innovation are at the heart of everything we do. If you have a passion for problem-solving and delivering top-notch customer service, this role is for you!
Role Overview:
As a Customer Support Agent, you’ll represent our brand by assisting customers through digital channels. Your primary responsibilities will include addressing inquiries, resolving account and order-related issues, and maintaining accurate customer interaction records.
Key Responsibilities:
- Provide prompt and professional support via email and chat
- Troubleshoot and resolve customer concerns to ensure a seamless experience
- Keep detailed and accurate records of customer interactions
- Identify and escalate recurring issues to enhance processes
- Offer expert advice to help customers make the most of our products
- Analyze customer feedback to identify trends and suggest improvements
- Continuously assess and refine support practices to maintain high service standards
Qualifications:
- Fluent in German (C1 level)
- Fluent in English (B2 level)
- EU citizenship or a Bulgarian residency card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Why Join Us:
- Competitive Salary: Your expertise is recognized and rewarded
- Life Milestone Bonuses: Celebrate major achievements like graduations or weddings with special bonuses
- Internet Allowance: We cover your internet expenses to ensure a smooth and reliable work experience
- Transportation Allowance: We cover commuting costs to make your work journey more convenient.
- Health & Life Insurance: Comprehensive plans to support your well-being
Excited to grow your career? Apply now and take the first step in this exciting journey!