Catalan Client Services Specialist in Lisbon

Take Your Career to the Next Level!

We’re on the lookout for a proactive and customer-focused Customer Support Specialist to join our innovative team. If you excel in fast-paced environments, have a flexible approach, and enjoy helping others, this opportunity is perfect for you!

Role Overview: 

As a Customer Support Specialist, you’ll handle customer inquiries across multiple channels—including phone, chat, email, and social media—assisting with account management, technical support, and financial concerns. Your contributions will enhance customer satisfaction and drive operational improvements.

Key Responsibilities:

• Deliver top-tier support through various communication channels
• Assist with account setup, verification, logins, financial transactions, and tech-related issues
• Serve as a trusted advisor, ensuring an exceptional customer experience
• Address inquiries and concerns promptly with professionalism
• Foster strong client relationships through clear and effective communication
• Uphold service quality while adhering to company policies
• Recommend process enhancements to optimize customer interactions

Requirements:

• Fluent in Catalan (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Enjoy a seamless transition with our support for your move
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!