Dutch Travel Customer Advisor Remote in Greece

Are you passionate about travel and helping customers find solutions? Become a Travel Customer Support Agent and assist travelers with their inquiries while working from home!

About the Position:

As a Travel Customer Support Agent, you will be the primary contact for customers seeking help with bookings, travel questions, or troubleshooting. Your excellent communication and problem-solving skills will ensure a smooth experience for travelers.

Key Responsibilities:

• Respond to and document customer inquiries and issues via toll-free phone lines.
• Accurately record customer questions, feedback, and inquiries in the service system.
• Handle complaints according to company procedures, ensuring proper logging.
• Resolve support calls and emails within agreed timeframes, ensuring proper documentation.
• Diagnose issues using open-ended questions, reference materials, and system training.
• Offer solutions and suggestions to address common concerns and frequently asked questions.

Requirements:

• Fluent in Dutch (C2 level)
• Fluent in English (C1 level)
• Minimum 1 year of customer service experience, preferably in travel or call centers.
• Strong communication, problem-solving, and multitasking skills.
• Ability to work efficiently under pressure and manage tasks remotely.

Benefits:

• Competitive Salary: Based on your experience and skills.
• Performance Bonuses: Rewards for outstanding service.
• Comprehensive Insurance: Health and life coverage for your well-being.
• Fully Remote: Enjoy the flexibility of working from anywhere.
• Meal Allowance: Support for daily meals.
• Relocation Assistance: Help with moving if necessary.

Excited to assist travelers and enhance their experiences? Apply now and start your new journey—all from the comfort of home!