Slovenian Customer Support Specialist in Sofia

Elevate Your Career with Us!

We’re looking for a Customer Support Specialist to join our dynamic team, where innovation, communication, and adaptability are at the heart of what we do. If you love solving problems and delivering top-notch customer experiences, this could be the perfect fit for you!

Role Overview:

As a Customer Support Specialist, you’ll represent our brand by assisting customers through digital platforms. Your main tasks will include resolving customer questions, addressing account or order issues, and keeping thorough records of each interaction.

Key Responsibilities:

• Respond quickly and professionally to customer inquiries via email and chat
• Troubleshoot and resolve issues to ensure customer satisfaction
• Maintain accurate documentation of all customer interactions
• Track and flag recurring issues to support process improvements
• Deliver a seamless and positive customer experience in every conversation
• Offer expert guidance to help customers make the most of our products
• Analyze customer feedback to identify patterns and suggest solutions
• Review service performance regularly to ensure high-quality support

Qualifications:

• Fluent in Slovenian (C2 level)
• Fluent in English (B2 level)
• EU citizenship or a Bulgarian residency card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: Your expertise is recognized and rewarded
• Life Milestone Bonuses: Celebrate major achievements like graduations or weddings with special bonuses
• Internet Allowance: We cover your internet expenses to ensure a smooth and reliable work experience
• Transportation Allowance: We cover commuting costs to make your work journey more convenient.
• Health & Life Insurance: Comprehensive plans to support your well-being

Excited to grow your career? Apply now and take the first step in this exciting journey!