French Customer Support Hybrid in Braga

Take Your Customer Service Career to the Next Level!

We’re on the lookout for a committed and adaptable Customer Support Specialist to join our fast-paced and dynamic team. If you thrive under pressure, communicate effectively, and enjoy making a meaningful impact on customer satisfaction, this role could be the perfect next step for you.

Role Overview: 

As a Customer Support Specialist, you'll serve as the frontline connection with our customers—delivering prompt, personalized support across a range of communication platforms. Your sharp problem-solving skills and attention to detail will be essential in ensuring each customer interaction is smooth, helpful, and positive.

Key Responsibilities:

• Respond quickly and professionally to customer inquiries via phone, email, chat, and social media

• Support users with account setup, login troubleshooting, identity verification, and transaction-related issues

• Identify technical problems and offer clear, effective resolutions

• Handle each customer interaction with empathy, patience, and a focus on solutions

• Communicate clearly and respectfully to foster strong customer relationships

• Follow internal procedures and quality standards to ensure a consistent support experience

• Share insights and suggestions to help refine support practices and improve customer satisfaction

  

Requirements:

• Fluent in French (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Hybrid Work: Balance the best of in-office collaboration and remote flexibility

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!