Italian Reservations Agent in Malta

Kick Your Career in Car Rental Customer Support!

Do you have a passion for travel and delivering top-notch customer service? Join our team as a Reservations Specialist and assist customers worldwide while gaining valuable experience in the dynamic car rental industry.

Role Overview:

With comprehensive training provided, you’ll handle customer inquiries across phone, chat, email, and social media. Whether managing reservations or resolving concerns, you'll play a vital role in ensuring a smooth and hassle-free rental experience.

Key Responsibilities:

• Deliver exceptional customer support through multiple communication channels
• Assist with car rental bookings, modifications, and cancellations
• Provide information on pricing, insurance, and rental policies
• Support customers with vehicle pickup, drop-off, and payment-related issues
• Offer guidance on rental terms, locations, and available options
• Collaborate with internal teams to resolve complex cases effectively
• Maintain accurate records of customer interactions and solutions
• Stay informed about company policies, promotions, and industry updates
• Participate in continuous training to enhance skills and grow your career

Requirements:

• Fluent in Italian (C2 level)
• Fluent in English (C1 level)
• EU citizenship or Maltese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:  We offer a salary that reflects your skills and commitment
• Language Bonus: Receive an additional bonus for your proficiency in Italian
• Performance Bonus: Earn extra rewards based on your individual success
• Health and Life Insurance: Enjoy comprehensive coverage for your well-being

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we’ll reach out to you soon!