Dutch Customer Specialist in Portugal

Elevate Your Career in Customer Support!

We're looking for a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team. If you're quick to adapt, thrive in high-energy environments, and enjoy making a real difference for people, this could be the ideal role for you!

Role Overview: 

As a Customer Support Specialist, you’ll be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem-solving mindset will ensure a smooth and satisfying experience for every user.

Key Responsibilities:

• Deliver prompt, high-quality support via phone, email, chat, and social platforms

• Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems

• Approach every interaction with empathy, professionalism, and a solutions-driven attitude

• Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus

• Build trust and rapport through thoughtful, clear communication

• Follow internal workflows and best practices while ensuring excellent service standards

• Share feedback to help improve support processes and elevate overall user experience

  

Requirements:

• Fluent in Dutch (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Remote Work: Enjoy the flexibility of working from home 

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!