Dutch Customer Support For a Premium Tech Brand in Portugal

Grow Your Career in Customer Support Excellence!

Are you passionate about helping others and creating outstanding customer experiences? We're looking for a dedicated and service-oriented Customer Support Specialist to join our energetic team. If you thrive in a fast-paced environment and enjoy solving problems with empathy and clarity, this role could be the perfect fit for you.

Role Overview:

As a Customer Support Specialist, you'll be the primary point of contact for users, assisting them across a variety of channels, including email, chat, and social platforms. Whether resolving account issues, addressing billing questions, or offering technical support, your goal will be to ensure a smooth, high-quality user experience.

Key Responsibilities:

• Provide friendly and effective support through multiple communication channels

• Assist with account setup, password recovery, billing inquiries, and identity verification

• Troubleshoot technical issues with attention to detail and clear communication

• Deliver a consistent, compassionate experience to all users

• Maintain accurate case records while following internal procedures

• Work collaboratively with internal teams to improve support processes

• Offer feedback and ideas to enhance customer experience and service delivery

  

Requirements:

• Fluent in Dutch (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

• Remote Work: Enjoy the flexibility of working from home

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!