Dutch Customer Advisor in Lisbon - 2500 Euros Signing Bonus

Advance Your Career in Customer Support!

Do you enjoy helping others and creating positive, memorable experiences? We're seeking a dedicated and customer-oriented Customer Support Specialist to join our fast-paced, collaborative team. If you’re driven by meaningful interactions and solving real-world problems, this opportunity could be the ideal next move for you.

Role Overview:

As a Customer Support Specialist, you’ll provide support to users via phone, chat, email, and social media—handling questions related to accounts, payments, and technical concerns. Your mission is to ensure each customer receives prompt, helpful, and friendly service from start to finish.

Key Responsibilities:

• Provide exceptional customer service across multiple communication platforms
• Support users with account creation, login issues, identity verification, and payment inquiries
• Troubleshoot and resolve technical issues with efficiency and professionalism
• Act as a dependable point of contact, especially for clients in the sports industry
• Build rapport through clear, empathetic, and patient communication
• Follow company guidelines to maintain high service quality and consistency
• Share feedback and suggestions to enhance support processes and the overall customer experience

Requirements:

• Fluent in Dutch (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Meal Allowance: Enjoy a meal allowance to keep you energized during working hours
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

• Onsite Work: Engage and grow in a collaborative office environment

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!