German Reservations Agent in Malta

Start Your Career in Car Rental Customer Support!

Are you passionate about travel and delivering excellent customer service? Join our team as a Reservations Agent and assist customers worldwide while building your career in the fast-paced car rental industry.

Role Overview:

With full training provided, you’ll support customers across phone, chat, email, and social media platforms. From managing reservations to resolving inquiries, you’ll play a key role in ensuring a seamless rental experience for our clients.

Key Responsibilities:

• Provide outstanding customer support via phone, email, chat, and social media
• Assist customers with car rental reservations, modifications, and cancellations
• Address inquiries related to pricing, insurance, and rental policies
• Help customers with vehicle pickup, drop-off, and payment issues
• Offer accurate information on rental terms, locations, and available options
• Work closely with internal teams to resolve complex cases efficiently
• Maintain detailed records of customer interactions and solutions provided
• Stay updated on company policies, promotions, and industry trends
• Participate in ongoing training to enhance skills and advance your career

Requirements:

• Fluent in German (C2 level)
• Fluent in English (C1 level)
• EU citizenship or Maltese Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary:  We offer a salary that reflects your skills and commitment
• Language Bonus: Receive an additional bonus for your proficiency in Italian
• Performance Bonus: Earn extra rewards based on your individual success
• Health and Life Insurance: Enjoy comprehensive coverage for your well-being

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take off with the International Airline Support Project? Apply today, and we’ll reach out to you soon!