Dutch Customer Care Advisor in Greece (Remote)

Ready for a fresh adventure? Make the move to beautiful Greece and experience its stunning islands, vibrant culture, and the chance to grow your career!

We’re seeking a dedicated and customer-oriented Customer Care Advisor to join our dynamic team. If you enjoy fast-paced environments, love helping people, and are a natural problem-solver, this opportunity is made for you!

Role Overview:

As a Customer Care Advisor, you'll connect with clients across various platforms—phone, chat, email, and social media—to resolve account, technical, and financial issues. Your role will be key in ensuring a seamless customer experience and driving service excellence.

Key Responsibilities:

• Deliver exceptional support through multiple channels (phone, chat, email, social media)
• Help customers with account setup, verification, login, payments, and technical concerns
• Serve as a reliable contact point, especially for sports-related client inquiries
• Address feedback and issues with empathy and professionalism
• Communicate clearly to build trust and lasting relationships with clients
• Ensure every interaction aligns with internal policies and quality standards
• Share insights and suggest process improvements to enhance the customer journey

Requirements:

• Fluent in Dutch (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Greek Residency Card
• 0-1 year experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.

• Remote Work: Enjoy the flexibility of working from home

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!