Dutch Travel Customer Agent in Greece | Fully Remote

Build Your Career as a Travel Customer Agent!

Turn your passion for travel and customer service into an exciting career opportunity. Join a dynamic, international team dedicated to supporting travelers and creating positive experiences at every stage of their journey. If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the perfect next step for you.

Role Overview:

As a Travel Customer Agent, you will support customers before, during, and after their trips, helping them manage a wide range of travel-related requests. Through chat, email, and other digital channels, you will provide assistance with reservations, itinerary changes, cancellations, refunds, and additional travel services, ensuring a smooth and stress-free experience for every customer.

Key Responsibilities:

• Deliver friendly, professional, and efficient customer support through chat, email, and other online communication channels.
• Assist customers with booking, modifying, or cancelling flights, accommodation, transportation services, and travel experiences.
• Provide clear and accurate information regarding travel itineraries, airline and hotel policies, baggage allowances, and refund procedures.
• Support customers with payment inquiries, account-related requests, and loyalty program assistance.
• Help resolve travel disruptions such as delays, cancellations, and missed connections, escalating complex situations when necessary.
• Maintain accurate and detailed records of customer interactions, requests, and case resolutions using internal systems.
• Work closely with internal teams and external travel partners to ensure timely and effective solutions.
• Achieve established targets related to customer satisfaction, service quality, productivity, and response times.
• Stay up to date with travel products, company policies, destination information, industry developments, and digital tools through continuous training.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!