Dutch Customer Specialist in Greece | Permanent Contract

Start Your Career as a Travel Customer Agent!

Are you passionate about travel and enjoy helping people? Join an international team dedicated to making every traveler’s experience as smooth and stress-free as possible. If you’re a strong communicator, enjoy solving problems, and feel comfortable working with customers from different cultures, this is a great opportunity to build your career in the travel and customer service industry.

Role Overview:

As a Travel Customer Agent, you’ll assist customers throughout their travel experience, from making bookings to handling changes and unexpected situations. You’ll provide support through chat, email, and other digital channels, answering travel-related questions and finding effective solutions to ensure customers receive reliable and professional assistance.

Key Responsibilities:

• Deliver friendly, professional, and efficient customer support through chat, email, and other digital communication channels.
• Assist customers with booking, modifying, or cancelling flights, accommodation, transportation, and other travel services.
• Provide accurate information regarding itineraries, baggage allowances, travel requirements, policies, refunds, and other travel-related inquiries.
• Help customers with payment-related concerns, account requests, and loyalty or membership programs.
• Assist travelers during disruptions such as flight delays, cancellations, schedule changes, and missed connections.
• Assess customer situations and provide appropriate solutions while escalating more complex cases when required.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Coordinate with internal departments, airlines, hotels, and other travel partners to resolve customer issues effectively.
• Meet established KPIs related to customer satisfaction, service quality, productivity, response times, and resolution rates.
• Maintain up-to-date knowledge of travel products, destinations, policies, procedures, and industry developments through ongoing training and learning.

Requirements:

• Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Permanent Contract: Enjoy long-term job security with a stable employment contract
• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!