French Travel Customer Advisor in Porto - Fixed Shifts

Begin Your Career as a Travel Customer Advisor — Support Travellers Around the Globe

Step into a vibrant and team-oriented workplace where your communication abilities and proactive approach can have a real impact. If you’re passionate about assisting others, managing travel inquiries, and thriving in an organised, fast-moving environment, this role may be an excellent opportunity for you.

Role Overview:

As a Travel Customer Advisor, you will help create seamless and worry-free travel experiences for customers worldwide. By communicating clearly and professionally across various channels, you’ll support clients with reservations, modifications, cancellations, and general travel inquiries. This position is well-suited for individuals who are detail-oriented, customer-driven, and motivated to develop within the travel and service sector.

Key Responsibilities:

• Deliver accurate, empathetic, and professional assistance via phone, email, and chat

• Support customers with bookings, itinerary updates, cancellations, and refund processes

• Adhere to internal guidelines (SOPs) to resolve cases effectively or escalate when necessary

• Achieve established performance goals, including quality benchmarks and SLA targets

• Remain informed about travel regulations, internal systems, and destination requirements through ongoing training

• Maintain a customer-centric mindset by providing clear, efficient, and practical solutions

• Contribute feedback and ideas to optimize processes and improve the overall customer experience

Requirements:

• Language Skills: Fluent in French (C1 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!