French Travel Customer Specialist in Porto - No Night Shifts

Start Your Journey in Travel Customer Specialist — Assist Travelers Worldwide!

Join a dynamic and collaborative environment where your communication skills and solution-oriented mindset truly make a difference. If you enjoy helping others, handling travel-related inquiries, and working in a structured yet fast-paced setting, this opportunity could be the right fit for you.

Role Overview:

As a Travel Customer Specialist, you will play a vital role in ensuring smooth and stress-free travel experiences. Through clear and professional communication across multiple channels, you will assist customers with bookings, changes, cancellations, and general travel-related questions. This role is ideal for individuals who are customer-focused, organized, and eager to grow in the travel and service industry.

Key Responsibilities:

• rovide professional, empathetic, and accurate support via phone, email, and chat

• Assist customers with bookings, itinerary changes, cancellations, and refund requests

• Follow internal procedures (SOPs) to resolve cases efficiently or escalate when required

• Meet defined performance targets, including quality standards and SLA metrics

• Stay up to date with travel policies, system tools, and destination requirements through continuous training

• Maintain a customer-first approach by delivering clear, practical, and timely solutions

• Share feedback and suggestions to improve processes and enhance the overall customer journey

Requirements:

• Language Skills: Fluent in French (C1 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!