Czech Customer Support Agent in Greece - Fully Remote

Do you take pride in helping others and delivering exceptional service?

Join a diverse, international team based in Greece and assist customers from around the globe by offering clear advice, dependable solutions, and a seamless support experience.

Role Overview:

As a Customer Support Agent, you will serve as the primary contact for customers across various communication channels. You’ll manage different types of inquiries, resolve issues promptly, and ensure every customer feels informed, supported, and valued throughout their journey.

Key Responsibilities:

• Respond to customer inquiries via chat, email, and phone

• Provide assistance with account-related questions, services, and product usage

• Deliver clear and accurate information with step-by-step guidance

• Address and resolve issues with professionalism, empathy, and a solution-oriented mindset

• Accurately record customer interactions and outcomes in internal systems

• Recognize complex or urgent matters and escalate them appropriately

• Work closely with internal teams to maintain a consistent and high-quality support experience

  

Requirements:

• Language Skills: Fluent in Czech (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greece residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Why Join Us:

• Competitive Salary: We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributions
• Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
• Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
• Remote Work: Enjoy the flexibility of working from home

• Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity? Apply today, and let’s connect!