French Customer Support in Braga (Hybrid - NO Weekends)

Kickstart Your Career in Customer Support!

Join a friendly, fast-paced team where empathy, teamwork, and professionalism are at the heart of every interaction. If you’re proactive, organized, and enjoy solving problems for others, this role is a great step toward a long-term career in customer support.

Role Overview:

As a Customer Support, you’ll be the main point of contact for customers, assisting them through phone, email, and live chat. Your focus will be to provide quick, accurate answers and ensure a smooth and positive customer journey.

Key Responsibilities:

• Multi-channel support: Assist customers professionally via phone, email, and chat

• Problem solving: Respond to questions about products/services, troubleshoot issues, and support account-related requests

• Customer guidance: Explain solutions clearly, address concerns, and ensure customers feel supported

• Accurate documentation: Log interactions and resolutions carefully in internal systems

• Escalations: Flag and escalate complex or sensitive cases according to procedures

• Team collaboration: Work closely with internal teams to resolve issues efficiently

• Quality & targets: Meet service KPIs, quality standards, and response-time goals

• Ongoing learning: Stay updated on products, policies, and best practices to deliver excellent support

  

Requirements: 

• Language Proficiency: Fluent in French (C2 level)
• Eligibility: EU citizenship or a valid Portuguese residency card
• Experience: 0–1 year in customer support or a related role
• Skills: Strong communication, analytical, and problem-solving abilities
• Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary: Compensation that reflects your skills and potential
• Performance Bonus: Recognition for outstanding results
• Meal Allowance: Daily support for your meals
• Transportation Support: Assistance with commuting costs
• Health & Life Insurance: Comprehensive coverage for your peace of mind
• Relocation Package: Smooth transition support if you’re moving to Portugal
• Hybrid Work: Balance the best of in-office collaboration and remote flexibility

  
  

Ready to elevate your career?
Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!