Dutch Customer Support in Sofia - Fixed Shifts

Begin a New Adventure in Vibrant Bulgaria!

Discover an exciting career opportunity in a country celebrated for its breathtaking landscapes, deep cultural roots, and warm, welcoming lifestyle. From bustling cities to serene countryside and historic landmarks, Bulgaria offers the perfect backdrop to build your career in customer support.

About the Role:

As a Customer Support, you’ll be the first point of contact for clients, ensuring every interaction is smooth and positive. With your communication skills, patience, and problem-solving ability, you’ll help create meaningful customer experiences for users across the globe.

Key Responsibilities:

• Provide assistance to customers through phone, email, and chat on inquiries, issues, and general support requests

• Guide users with clear, accurate information about products and services

• Handle updates, changes, and issue resolution promptly and professionally

• Keep detailed and organized records of customer interactions to maintain service quality

• Stay current with company policies, procedures, and updates to deliver reliable support

• Collaborate with colleagues and share feedback to continuously improve processes and customer satisfaction

Requirements:

• Proficiency in Dutch (C1/C2 level)
• Proficiency in English (B2 level)
• EU Citizenship or a Bulgarian residency card
• Minimum 1 year of customer service experience, ideally in call centers or support roles
• Strong problem-solving, multitasking, and communication skills
• Ability to work efficiently under pressure and manage tasks remotely

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals

• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!