French Customer Advisor in Porto | Fixed Shifts

Begin Your Career as a Customer Advisor — Deliver Exceptional Customer Experiences

Join a dynamic and collaborative environment where your communication skills and customer-focused mindset can truly make a difference. If you enjoy helping people, solving problems, and working in a fast-paced setting, this opportunity could be the perfect next step in your career.

Role Overview:

As a Customer Advisor, you will support customers by providing professional and efficient assistance across multiple communication channels. From answering inquiries and resolving issues to guiding customers through products or services, you will play an important role in delivering a smooth and positive customer experience. This role is ideal for individuals who are empathetic, solution-oriented, and motivated to grow within the customer service industry.

Key Responsibilities:

• Provide professional, friendly, and accurate support via phone, email, chat, and online platforms
• Assist customers with inquiries, account support, orders, payments, and general service-related issues
• Follow internal procedures and guidelines (SOPs) to resolve cases efficiently or escalate when required
• Maintain high standards of customer satisfaction while meeting quality and productivity targets
• Handle customer concerns with empathy, patience, and a problem-solving approach
• Keep accurate records of customer interactions and case resolutions within internal systems
• Stay updated on company products, services, processes, and tools through ongoing training
• Collaborate with internal teams to ensure effective issue resolution and seamless customer support
• Contribute ideas and feedback to improve workflows, processes, and the overall customer experience

Requirements:

• Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!