Croatian Travel Customer Support in Athens

Start Your Career as a Travel Customer Support!

Do you enjoy supporting people and resolving travel-related issues quickly and effectively? Join a welcoming, dynamic team where you’ll assist travellers and ensure they feel informed, confident, and well taken care of. This position is ideal for proactive, detail-focused individuals who take pride in delivering excellent customer service.

About the Role:

As a Travel Customer Support, you’ll serve as the main point of contact for customers who need support before, during, or after their trips. Through digital communication channels, you’ll manage inquiries related to bookings, itinerary updates, cancellations, refunds, and general travel concerns—helping customers enjoy a smooth and stress-free travel experience.

Key Responsibilities:

• Assist travellers via chat, email, and online platforms with travel-related inquiries

• Manage bookings for flights, hotels, car rentals, and activities, including changes and cancellations

• Provide clear information on itineraries, travel requirements, baggage rules, and refund procedures

• Support customers with account updates, payments, and loyalty/rewards programs

• Recognize urgent or complex situations (e.g., disruptions, missed connections) and escalate when necessary

• Record customer conversations and outcomes accurately in internal systems

• Work closely with internal teams and external partners to ensure consistent service quality

• Achieve service quality targets, productivity expectations, and response-time KPIs

• Stay informed on travel policy updates, destination changes, tools, and process improvements

Requirements:

• Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!