German Automotive Customer Advisor in Barcelona

Grow Your Career as an Automotive Customer Advisor!

Become part of an innovative and collaborative environment where creative thinking and hands-on problem-solving drive success. If you’re seeking a meaningful role where your expertise can truly make a difference, this could be the ideal opportunity for you.

Role Overview:

As an Automotive Customer Advisor, you will act as the primary contact for customers requiring technical assistance. You’ll address inquiries, troubleshoot issues, and provide clear, solution-focused guidance. Your goal will be to deliver timely and tailored support that enhances customer satisfaction and upholds excellent service standards.

Key Responsibilities:

• Client Assistance: Provide professional technical support through phone, email, and chat channels.
• Troubleshooting: Diagnose, investigate, and resolve technical concerns with effective, customized solutions.
• Cross-Functional Collaboration: Work closely with internal teams to ensure efficient case resolution and continuous service improvement.
• Documentation: Accurately record customer interactions, issues, and resolutions in internal systems.
• Service Excellence: Deliver dependable, high-quality support that builds customer confidence and long-term relationships.

Requirements:

• Language Skills: Fluent in Germany (C2) and English (B2)
• Eligibility: EU citizenship or valid Irish residency card
• Experience: 2 years in of experience in Technical Customer Support and/or Customer Support
• Mindset: Curious, adaptable, and eager to grow within an international environment

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work: Engage and grow in a collaborative office environment

Ready to Elevate Your Career? Apply now to take your technical support career to new heights while delivering exceptional customer experiences!