Croatian Travel Support Consultant in Athens

Launch Your Career as a Travel Support Consultant!

Do you enjoy assisting others and finding quick solutions to travel-related challenges? Join a dynamic and supportive team dedicated to making every traveler’s journey smooth and worry-free. This opportunity is ideal for proactive, organized individuals who are passionate about delivering exceptional customer service.

About the Role:

As a Travel Support Consultant, you will be the main point of contact for customers needing assistance before, during, or after their trips. Through digital communication channels, you’ll manage inquiries regarding bookings, itinerary adjustments, cancellations, refunds, and general travel information—ensuring a seamless and stress-free experience for every traveler.

Key Responsibilities:

• Support travelers via chat, email, and online platforms with various travel-related requests

• Manage bookings for flights, hotels, car rentals, and activities, including changes and cancellations

• Provide clear and accurate details about itineraries, travel requirements, baggage rules, and refund procedures

• Assist with account issues, payment inquiries, and loyalty or rewards programs

• Recognize urgent or complex situations, such as delays or missed connections, and escalate when necessary

• Accurately document customer interactions and resolutions in internal systems

• Work closely with internal teams and external partners to maintain consistent service quality

• Achieve established quality standards, productivity targets, and response-time goals

• Stay informed about travel policies, destination updates, system tools, and operational improvements

Requirements:

• Language Skills: Fluent in Croatian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Greek residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals
• Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!