Norwegian or Dutch Customer Support Agent In Malta

Norwegian or Dutch Customer Support Agent In Malta

Location: Mosta, Malta

Starting date: September

Company Overview:

Join our dynamic and diverse team in Mosta, Malta as a Customer Support Agent! We are looking for talented individuals fluent in either Norwegian or Dutch to provide exceptional customer service to our clients.

Job Description:

As a Norwegian or Dutch Customer Support Agent, you will be responsible for providing top-notch customer service to our clients in either Norway or the Netherlands. You will handle inquiries, resolve issues, and ensure customer satisfaction through various communication channels such as phone, email, and chat.

Key Responsibilities:

- Respond to customer inquiries in a professional and timely manner

- Provide accurate information and assistance to customers in either Norwegian or Dutch

- Troubleshoot and resolve customer issues effectively

- Escalate complex issues to the appropriate teams when necessary

- Maintain customer records and update information in the system

- Collaborate with team members to improve overall customer service experience

- Meet and exceed performance targets and KPIs

Requirements:

- Fluent in either Norwegian or Dutch (both written and spoken)

- Excellent communication skills in English

- Previous customer service experience is a plus

- Strong problem-solving skills and ability to work under pressure

- Ability to multitask and prioritize workload effectively

- Willingness to relocate to Mosta, Malta with relocation assistance provided

Benefits:

- Competitive salary

- Relocation assistance including accommodation support

- Training and development opportunities

- Friendly and inclusive work environment

- Health and wellness benefits

- Opportunity for career growth within the company

Apply now to join our team as a Norwegian or Dutch Customer Support Agent.