Job Description:
Job Overview: As a Waiter/Waitress at Anantara Mina Al Arab Ras Al Khaimah Resort, you will play a pivotal role in delivering an exceptional dining experience to our guests. Your primary responsibility will be to provide attentive and personalized service, ensuring that guests have a memorable and enjoyable dining experience in our world-class restaurants.
Key Responsibilities:
- Guest Service:
- Greet and seat guests in a friendly and professional manner.
- Provide menu recommendations and describe specials, taking note of any dietary restrictions or preferences.
- Take orders accurately and promptly, ensuring attention to detail.
- Serve food and beverages with precision and according to the established standards of the resort.
- Product Knowledge:
- Possess in-depth knowledge of the menu items, including ingredients, preparation methods, and presentation.
- Stay updated on any menu changes or additions and communicate these to guests when necessary.
- Be able to make informed suggestions based on guest preferences and dietary requirements.
- Table Maintenance:
- Ensure the cleanliness and proper setup of tables before, during, and after service.
- Monitor and anticipate guest needs, replenishing beverages, and clearing dishes promptly.
- Work closely with the kitchen and bar staff to ensure seamless coordination of service.
- Upselling and Revenue Generation:
- Promote special offers, promotions, and upsell additional menu items to enhance the guest experience and contribute to revenue goals.
- Provide information on the resort's loyalty program and encourage guest participation.
- Team Collaboration:
- Collaborate with kitchen and bar staff to ensure smooth service flow.
- Communicate effectively with colleagues to relay guest preferences or special requests.
- Work as a cohesive team to maintain a positive and efficient working environment.
- Compliance and Safety:
- Adhere to all health and safety guidelines, including food safety and hygiene standards.
- Ensure compliance with resort policies and procedures related to service and guest interactions.