Job Description:
Key Responsibilities:
- Assist the Port & Shopping Expert in conducting shopping presentations and seminars for guests on board
- Provide excellent customer service to guests, answering any questions and providing recommendations for shopping destinations
- Assist in organizing and coordinating shopping excursions for guests, ensuring a smooth and enjoyable experience
- Keep up-to-date with the latest shopping trends and destinations in each port of call
- Maintain relationships with local vendors and businesses to ensure the best deals and experiences for our guests
- Assist in the preparation and distribution of shopping maps and information for guests
- Handle any guest inquiries or issues related to shopping, and escalate to the Port & Shopping Expert when necessary
- Collaborate with other departments on board to promote shopping events and activities to guests
- Participate in training and development opportunities to enhance knowledge and skills in shopping and customer service
Qualifications:
- High school diploma or equivalent
- Previous experience in retail, customer service, or tourism industry preferred
- Knowledge of shopping destinations and trends in various ports of call
- Excellent communication and customer service skills
- Strong organizational and time-management skills
- Ability to work in a fast-paced, dynamic environment
- Team player with a positive attitude
- Fluent in English, additional languages are a plus