Job Description:
Key Responsibilities:
- Greet and welcome guests as they embark on the ship, ensuring a warm and friendly atmosphere
- Provide information and assistance to guests regarding onboard activities, services, and amenities
- Handle guest inquiries, complaints, and requests in a timely and professional manner
- Manage guest accounts and process payments for onboard purchases
- Coordinate with other departments to fulfill guest requests and resolve any issues
- Maintain a high level of cleanliness and organization at the guest services desk
- Keep track of guest feedback and make recommendations for improvement
- Assist with the check-in and check-out process for guests
- Conduct daily briefings to inform guests of upcoming events and activities
- Handle any emergency situations and follow proper procedures
- Uphold company policies and procedures at all times
- Act as a point of contact for VIP and special needs guests
Qualifications:
- High school diploma or equivalent required, college degree preferred
- Minimum of 2 years of experience in a customer service role, preferably in the hospitality or cruise industry
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work in a fast-paced and ever-changing environment
- Proficient in Microsoft Office and reservation systems
- Fluent in English, additional languages are a plus
- Must be able to work flexible hours, including evenings, weekends, and holidays