Job Description:
Key Responsibilities:
- Assist the Laundry Master in overseeing the daily operations of the onboard laundry facilities
- Manage and supervise a team of laundry attendants
- Ensure that all laundry is washed, dried, and folded in a timely and efficient manner
- Monitor inventory levels and order supplies as needed
- Train new laundry attendants and provide ongoing training and support to existing team members
- Maintain a clean and organized laundry area, following all safety and sanitation guidelines
- Report any equipment malfunctions or maintenance needs to the Laundry Master
- Assist with the sorting and distribution of laundry to guest cabins and crew areas
- Handle guest laundry requests and ensure timely delivery of their items
- Maintain accurate records of laundry inventory and usage
- Assist with the preparation of laundry budgets and cost control measures
- Collaborate with other departments to ensure a seamless guest experience
- Uphold the company's standards of excellence in customer service and cleanliness at all times
Qualifications:
- High school diploma or equivalent required
- Minimum of 2 years of experience in a similar role, preferably in a hospitality or cruise line industry
- Strong leadership and organizational skills
- Ability to work in a fast-paced and dynamic environment
- Excellent communication and interpersonal skills
- Knowledge of laundry equipment and procedures
- Basic understanding of budgeting and cost control
- Ability to lift and carry heavy objects and stand for extended periods of time
- Must be able to work flexible hours, including weekends and holidays
- Fluent in English, both written and spoken