Job Description:
Leads and manages the ships overall Human Resources function on board with an emphasis
on core functions such as: employee relations, performance management, conflict
resolution, promotions, training and development, transfer, progressive discipline, time and
attendance, employee turnover and retention, berthing compliance, and ongoing HR
management and administration. Provides assistance and support to all Senior Officers and
onboard management when dealing with human resources issues. The HR Director serves as
the contact for Compliance and Ethics and is responsible for ensuring procedural compliance
with the Code of Conduct, as well as Business Ethics.
The HR Director is expected to consult with Human Resources and/or Fleet Personnel on
matters for which they feel further direction and guidance is required. This position will also
be charged with ensuring that the shipboard HR practices are consistent with fleets HR
practices.
In order to consistently exceed guest expectations and provide the highest levels of product
and services, additional duties and responsibilities may be assigned as needed.
Promote organizational effectiveness through advising, implementing, and monitoring
issues such as employee relations, conflict/grievance mediation and resolution,
performance management, succession planning, career path and tracking, ensure
compliance of various Collective Bargaining Agreements, with the goal of consistency
in application across the vessel.
Responsible for crew well-being, comfort, and engagement by working closely with
the Personnel Manager and Training Specialists ensuring preparation and distribution
of all pertinent information for all employee benefits, compensation changes, and
Human Resources policy implementation, including, but not limited to: cruise comp
privileges, nutrition (quantity/quality of food in Crew Messes), general life onboard,
uniforms, sign-on/sign-off process, updates to entitlement grid, succession list
compliance, internal promotion procedures, leave of absence (compassionate leave,
medical, and maternity), retirement, service awards, Vacation Hero Awards Program
and other company/morale building programs.
Evaluate and ensure that ship specific HR practices are in compliance with all legal,
shipboard and company safety requirements.
Nurture an international environment that fosters a committed team that continually
builds upon service excellence in all areas of ship operations.
Attend meetings, training and courses that work to ensure that the Human Resource
function strives for international best practices within the stated corporate objectives of Norwegian.
Support the Master in communicating company initiatives and strategic objectives to
all crewmembers.
Acts as the ship's liaison with regards to all contract discrepancies, permanent
position changes and all inquiries received by the Fleet Personnel office.
Oversees time/attendance and scheduling policies and procedures for all shipboard
employees. Performs random audits on time sheets to ensure accuracy, and
compliance with MLC 2006 mandates regarding crew work and rest hours.
Conducts all Human Resources related investigations, such as: sexual harassment,
discrimination, harassment, retaliation claims, and performance management issues.
HRD will then present findings and suggested course of action to the Staff Captain
who is in charge of discipline onboard.