Job Description:
Key Responsibilities:
Provide a variety of spa treatments and wellness services to guests, including massages, facials, body scrubs, wraps, and other therapeutic treatments, using a range of techniques and modalities to meet guests' individual needs and preferences.
Conduct thorough consultations with guests to assess their wellness goals, health history, and treatment preferences, and recommend appropriate treatments and products based on their needs and expectations.
Perform treatments with precision, skill, and attention to detail, ensuring the highest standards of quality, safety, and sanitation, and providing a relaxing and rejuvenating experience for guests.
Educate guests about the benefits of spa treatments, skincare products, and wellness practices, and provide personalized recommendations for at-home care and follow-up treatments to enhance their overall well-being.
Maintain cleanliness and organization in treatment rooms, spa facilities, and equipment, and adhere to company standards for hygiene, sanitation, and infection control to ensure a safe and hygienic environment for guests and staff.
Promote spa services, special offers, and wellness programs to guests, and actively engage with guests to encourage bookings, upsells, and repeat visits to the spa.
Assist with administrative tasks, such as scheduling appointments, managing inventory, and processing payments, to support the efficient operation of the spa and wellness center.
Participate in training sessions, workshops, and staff meetings to enhance your skills, knowledge, and understanding of spa treatments, wellness trends, and guest service best practices.
Qualifications:
Certification or licensure as a Massage Therapist, Esthetician, or other relevant wellness practitioner; additional certifications in specialized modalities or techniques are a plus.
Previous experience in a spa, wellness center, or hospitality setting, with a demonstrated proficiency in performing a variety of spa treatments and therapies.
Strong technical skills and knowledge of massage techniques, skincare treatments, and bodywork modalities, with the ability to customize treatments to meet guests' individual needs and preferences.
Excellent communication and interpersonal skills, with the ability to build rapport with guests, listen attentively to their concerns, and provide compassionate care and support.
Professionalism and discretion, with respect for guest privacy, confidentiality, and comfort during treatments and consultations.
Flexibility to work varied shifts, including evenings, weekends, and holidays, as required in a 24/7 operation onboard a cruise ship.
Proficiency in English; additional language skills are a plus, particularly languages commonly spoken by our international guests.