Job Description:
The General Technician handles the safe and proper operation of audio, lighting and video systems in the secondary lounges (including but not limited to Aft/Sub Lounge) for all shows and activities scheduled by the Entertainment department. The General Technician will also function as an emergency backup for the Audio and Lighting Technician and may from time to time be required to operate the audio or lights for the production shows in the main theatre. She/he is also responsible for the cleaning, maintenance and ensuring the proper functioning of all audio, lighting and video systems in all secondary venues around the vessel.
Requirements
Job Requirements
The LES Technician is expected to act professionally and must be able to comply with all shipboard rules and regulations (including but not limited to Safety Trainings/Drills/Rules, Uniform & Dress Code, Alcohol Policy, Hygiene Standards, etc). To be considered for employment, you must meet the following requirements:
General knowledge of professional audio equipment operation and maintenance procedures
General knowledge of digital and analogue audio consoles operation
Basic knowledge and understanding of show control and time code distribution
Basic knowledge of digital audio recording systems and their operation
Basic knowledge of electrical theory, be able to read and follow electrical and system drawings and diagrams
Basic knowledge of lighting console operation (GrandMa, GrandMa2, ETC preferred) Basic knowledge of lighting instruments
General knowledge of projection operation
Basic knowledge in PC hardware & software maintenance and repair
Good troubleshooting skills with basic repair skills, be able to crimp and solder connectors
Must be able to safely climb an A‐frame ladder and properly operate a Genie lift
Be able to work in a review‐house environment, with different shows happening in the same theatre throughout the cruise, each one requiring different setups and pre‐checks.
Friendly, professional, self‐motivated individual with a willingness to learn
Excellent English verbal skills, able to understand and speak fluently in show‐running environments (over communication headsets, in noisy areas, different accents, etc)
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Good overall health and physical condition (to be determined by physician) Ability to lift/move up to 50 pounds
Required to work up to 10hrs per 24hr period, 7 days a week.
Required to work on a per contract basis, 6 8 months each with up to 2 months of non‐paid leave in between contracts.
Able to provide forward facing guest interaction during certain job functions, side duties or related troubleshooting, with the intent to exceed our guests expectations.
Benefits
Job Responsibilities
The LES Technicians job responsibilities include, but are not limited to, the following:
- Two inspections daily (morning and evening) for all secondary venues to ensure equipment functionality and awareness.
- Reporting any equipment failures or challenges to the Entertainment Technical Manager.
Check and ensure proper signal flow and distribution to all system devices prior to each show/activity
Ensure sound level for the shows and activities is always at full, clear and without feedback, never painful for the guests or crew or distorted
Ensure proper lighting cues are recalled and fixtures are functioning as intended
Perform show load‐ins and load‐outs together with the other technicians whenever assigned to a position in the main theatre
Fill out dedicated Technical Reports detailing any new or outstanding problem pertaining to technical systems around the ship and submit them to the Shipboard and Shoreside Supervisors weekly, copying the Entertainment Technical Manager and the Cruise Director.
Immediately notify the Entertainment Technical Manager, Cruise Director, Shipboard and Shoreside Supervisors upon finding any fault or malfunction that could affect the safety of crew, guests, or the ship itself during the show or activity, if operated.
Occasionally assist the Light Tech with loading pyro before shows (after proper training and certification being provided on board)
Respond to regular work calls (approx. twice a month) to perform general cleaning, maintenance and repairs
Responsible for the maintenance and upkeep of all Local Entertainment Systems around the ship, perform troubleshooting and equipment replacement as needed
Be available for different sound checks, musical acts or rehearsals, tech runs, etc. as indicated by the weekly work schedule or as requested by the Entertainment Technical Manager with at least 12 hours prior notice.
Assist organized groups and charters with their requirements as assigned by the Entertainment Technical Manager
Responsible for operating the aft/sub lounge audio, lighting and video equipment as well as live FOH mixing for various lounges
Attend the weekly Production Meeting along with the rest of the technical team
Familiarize with basic video, lighting & audio equipment setup and operation, to be able to take on the Tech On Duty responsibility no later than four weeks after first joining a ship.
Be part of the Tech On Duty (TOD) rotation (one week/cruise every four weeks/cruises), providing both guests and crew with entertainment technology related assistance: o Set up and strike audio/video/lighting equipment for group functions and meetings in various venues throughout the ship as indicated by the Groups Memo and/or Entertainment Technical Manager (paid additionally if also required to be present and assist for a portion or the entire function) - Set up and strike audio/video/lighting equipment for crew activities in various crew or guest areas, as indicated by the Entertainment Technical Manager
- Set up microphones for other departments presentations and functions as indicated on the weekly schedule
- Carry the TOD mobile phone always and be reachable for assistance and basic troubleshooting regardless if at sea or in port (be present on board while docked).
- Periodically check and sign off on all packages addressed to Technical Entertainment, as well as CO2 tanks, etc, while in home port.
Be part of the Just Ask rotation (approx. 2‐3 hours every 6‐7 weeks/cruises), providing guests with answers to various general questions upon their arrival on board in home port.
Attend any safety, hospitality or job‐related training as required and scheduled by the ships command or immediate supervisors, including port‐manning rotation.
Maintain and update handover notes/reports for future incoming replacement technician
Ensure proper and thorough training on all job‐related aspects to the incoming replacement technician during the handover period.
All and any work‐related duty or task as indicated on the weekly work schedule or requested by the Entertainment Technical Manager via email, phone or verbally.