Job Description:
- Reports to the ship's Beauty Salon/ Spa Assistant Manager and to the Beauty Salon/ Spa Manager
- Offers professional massage and body treatments (Relaxation, Sport and Deep Tissue massages) to guests
- Responsible for maintaining schedules as well as for the maintenance of the massage equipment and room facilities
- The Massage Therapist would effectively inform and educate passengers about specific wellness issues and would handle passengers questions or concerns in a professional and courteous manner
- Must possess a complete knowledge and understanding of all services and products offered and actively promote the beauty salon/ spa treatments, services and products thus increasing revenue as well as his/ her personal earnings
- In cases of passenger complaints the duty of the Massage Therapist is to try to resolve the situation in a polite and professional manner and to make sure that guests are satisfied with the service
- Must be well groomed, keep presentable personal appearance and follow company guidelines regarding uniforms and personal hygiene
- Participates in courses, meetings and training programs organized by the Beauty Salon/ Spa or the cruise line in order to develop the necessary skills needed for promotion to superior level position