Job Description:
Key Responsibilities:
- Greet and welcome guests as they board the ship
- Assist with check-in and registration process
- Provide information and assistance to guests throughout their stay
- Coordinate and manage guest activities and events
- Utilize multilingual skills to communicate with guests from different countries and cultures
- Ensure all guest needs and requests are met in a timely and professional manner
- Maintain a high level of cleanliness and organization in guest areas
- Collaborate with other crew members to ensure smooth operations and exceptional service
- Handle any guest complaints or issues with professionalism and efficiency
- Adhere to company policies and procedures at all times
Qualifications:
- Fluent in multiple languages (English proficiency required)
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to work in a fast-paced and ever-changing environment
- Team player with a positive attitude
- Willingness to work flexible hours, including evenings, weekends, and holidays
- Ability to pass a background check and obtain necessary travel documents