Job Description:
Position: Housekeeping Supervisor (German Speaking)
Key Responsibilities:
- Manage and supervise a team of housekeeping staff, ensuring high levels of cleanliness and guest satisfaction are maintained at all times onboard the cruise ship
- Train and develop new and existing housekeeping staff, providing guidance and support as needed
- Monitor and maintain inventory of housekeeping supplies and equipment, ensuring efficient use and ordering when necessary
- Conduct regular inspections of guest cabins and public areas to ensure cleanliness and adherence to company standards
- Handle guest complaints and requests in a timely and professional manner
- Collaborate with other departments, such as food and beverage and guest services, to ensure seamless guest experiences
- Adhere to all safety and security protocols, including proper handling of hazardous materials and reporting any incidents or concerns to the appropriate authorities
- Assist with scheduling and coordinating the work of housekeeping staff to ensure adequate coverage and efficient use of resources
- Conduct performance evaluations and provide feedback to housekeeping staff, recognizing and addressing areas for improvement
Qualifications:
- Fluent in German written and verbal
- Previous experience in a housekeeping or supervisory role, preferably in a hospitality or cruise ship setting
- Strong leadership and communication skills
- Excellent time management and organizational abilities
- Ability to work in a fast-paced and dynamic environment
- Knowledge of safety and sanitation standards
- Flexibility to work long hours and adapt to changing schedules