Job Description:
You are the beginning of an exceptional guest experience. As a Reservations Specialist, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
Summary of Responsibilities:
Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer exceptional, friendly and engaging service.
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
- Update reservations ensuring a flawless check in and check out process.
- Answer telephone and email inquiries in a timely manner.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Take ownership of the guests request and ensure follow up according to the hotels standards.
- Follow department policies, procedures and service standards.
- Recommend property facilities and assist guests with information and special requests.
- Book room reservation requests, enter rooming lists, and update accurate information in the system.
- Other duties as assigned.
Qualifications
- Computer literate in Microsoft Window applications required.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Guest focused personality is essential; experience is an asset.
- Preferably prior experience working with Opera or a related system.
- Strong interpersonal and problem-solving abilities.