Job Description:
- Greet guests warmly upon their arrival at the reception desk.
- Check-in guests efficiently, ensuring all necessary documentation is completed accurately.
- Answer guest inquiries regarding onboard services, activities, and port information.
- Handle guest requests promptly and professionally, resolving any issues or complaints effectively.
- Assist guests with making reservations for onboard activities, dining, and excursions.
- Manage phone calls and messages, directing them to the appropriate departments or individuals.
- Maintain a tidy and organized reception area, ensuring it reflects the high standards of the cruise line.
- Collaborate with other departments such as housekeeping, food & beverage, and entertainment to ensure seamless guest experiences.
- Process payments and maintain accurate records of transactions.
- Adhere to safety protocols and emergency procedures, including providing assistance during drills or emergencies.