Job Description:
Responsibilities:
- Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments
- Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness
- Advises manager or desk clerk of rooms ready for occupancy
- Inventories stock to ensure adequate supplies
- Investigates complaints regarding housekeeping service and equipment, and assists manager with corrective action.
- Examines rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
- Conducts orientation training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment
- Records data concerning work assignments, Grand Performer actions, and time records, and prepares periodic reports
- Attends periodic staff meetings with other department heads to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation
- Assists manager in preparing reports concerning room occupancy, payroll expenses, and department expenses
- Plans work schedules to ensure adequate service.
- Supports and supervisors and effective inspection program for all guestrooms and public space.
- Have a thorough knowledge of product, including room types, amenities, services and brand standards
- All other duties as assigned, planned or un-planned
Minimum Qualifications
- High school diploma or General Education Degree - required
- 2+ years of relevant work experience in similar scope and title - required
- Experience within luxury brand/markets - required