Job Description:
Key Responsibilities:
- Assist the Hotel Director in managing all hotel operations, including guest services, housekeeping, food and beverage, and entertainment onboard the cruise ship
- Oversee the training and development of hotel staff to ensure the highest level of service and guest satisfaction.
- Monitor and maintain the cleanliness and maintenance of all guest areas, including cabins, restaurants, bars, and public areas.
- Work closely with the Food and Beverage Manager to ensure that all dining experiences meet our high standards of quality and service.
- Collaborate with the Entertainment Manager to plan and execute a variety of onboard activities and events.
- Assist in managing the budget and inventory for the hotel department, ensuring efficient use of resources and cost control.
- Handle guest complaints and concerns in a professional and timely manner, working to resolve any issues and ensure guest satisfaction.
- Conduct regular inspections of all hotel areas to ensure compliance with company policies and procedures.
Qualifications:
- Bachelor's degree in Hospitality Management or related field preferred.
- Minimum of 3 years of experience in hotel management, preferably in a cruise ship or luxury hotel setting.
- Strong leadership and communication skills, with the ability to motivate and manage a diverse team.
- Excellent organizational and time management skills, with the ability to handle multiple tasks and priorities.
- Strong knowledge of hotel operations, including guest services, housekeeping, food and beverage, and entertainment.
- Proficiency in Microsoft Office and hotel management software.
- Fluent in English, both written and spoken. Additional languages are a plus.
- Must be willing to work on a flexible schedule, including evenings, weekends, and holidays.
- Must be able to pass a background check and obtain necessary certifications.