Job Description:
Key Responsibilities:
Perform nightly audits of financial transactions, including guest folios, onboard revenue, and cash handling, to ensure accuracy and compliance with company policies and procedures.
Reconcile revenue accounts, including food and beverage sales, retail purchases, and onboard activities, by comparing sales data with transaction records and resolving any discrepancies or errors.
Prepare daily reports summarizing financial activity, including revenue totals, cash balances, credit card transactions, and discrepancies, and distribute reports to appropriate departments and management.
Process guest check-ins and check-outs during the overnight shift, including verifying identification, processing payments, and issuing room keys or cruise cards as needed.
Respond to guest inquiries, requests, and concerns in a timely and professional manner, providing assistance and resolving issues to ensure guest satisfaction.
Monitor security cameras and conduct regular patrols of public areas to ensure the safety and security of guests, crew, and ship facilities during the overnight hours.
Assist with administrative tasks, such as data entry, filing, and record keeping, to support the efficient operation of the front desk and accounting departments.
Collaborate with other departments, including housekeeping, food and beverage, and guest services, to address any operational or guest service issues that arise during the night shift.
Qualifications:
High school diploma or equivalent; additional education or training in accounting, hospitality management, or related field is a plus.
Previous experience in accounting, finance, or hospitality, with knowledge of cash handling procedures, financial reconciliation, and guest service principles.
Strong analytical skills and attention to detail, with the ability to accurately reconcile accounts and identify discrepancies or errors in financial data.
Excellent communication and interpersonal skills, with the ability to interact professionally with guests, crew, and management during overnight shifts.
Proficiency in Microsoft Office Suite and accounting software applications, with the ability to generate reports, enter data, and perform basic calculations.
Ability to work independently and prioritize tasks effectively in a fast-paced, dynamic environment with minimal supervision.
Flexibility to work overnight shifts, including weekends and holidays, as required in a 24/7 operation onboard a cruise ship.
Fluency in English; additional language skills are a plus, particularly languages commonly spoken by our international guests.