Job Description:
SPA RECEPTIONIST
We are looking for an experienced and professional Spa Receptionist to join a cruise ship spa team. The ideal candidate will provide exceptional guest service, manage spa bookings, and ensure a smooth and welcoming experience for every guest.
JOB DESCRIPTION
- Welcome and assist guests in a friendly and professional manner.
- Manage spa appointments, bookings, cancellations, and schedules.
- Promote spa treatments, services, and products to guests.
- Handle payments and maintain accurate records.
- Answer guest enquiries and provide information about spa services.
- Maintain a clean, organised, and professional reception area.
- Support the spa team with daily administrative duties.
- Deliver excellent customer service in a busy, multicultural environment.
- Assist with achieving spa sales and service targets.
- Follow all onboard health, safety, and guest-service standards.
REQUIREMENTS
- Demonstrated cruise ship spa experience.
- Previous spa reception, hospitality, or customer service experience.
- Fluency in English and Portuguese.
- Excellent communication and interpersonal skills.
- Professional, well-groomed appearance.
- Strong organisational and administrative skills.
- Confident handling bookings, payments, and guest enquiries.
- Ability to work in a fast-paced, multicultural environment.
MANDATORY DOCUMENTATION
- Valid Passport
- Schengen Visa (for non-EU residents)
- Brazil Visa (required unless South African)
- Seaman's Book
- STCW Certificates
- Valid Medical Certificate
- Vaccination Records (including Yellow Fever)
- Full Resume and References
- Recent Full-Length Photo