Job Openings Customer Support Executive

About the job Customer Support Executive

Creately is expanding it's Customer Support team.

Creately is a global leader in Visual Collaboration Software. Recognized in the Top 5 Companies of 2021 HQed in the ANZ region among Atlassian, Canva and Xero, Creately serves 1000s of customers and millions of users from NASA to Disney and CitiBank.

Established in 2008, Creately is a pioneer in visual computing on the web, and is on an aggressive growth curve.

Creately is an equal opportunities employer with an open and a flexible culture.


  • You have experience in supporting an IT Technical Product/System for at least 3 years.
  • You have experience in interacting with customers.
  • You have fluent verbal skills and Excellent written skills in English.
  • You are a quick learner in order to catch up with our specialised trainings.
  • You have a high level of attention to detail and accuracy.
  • You are prepared to handle complaints with grace and a friendly attitude.
  • You love tech and cool new things. We are an exciting company working on shiny new things that our customers LOVE. We want you to carry that same passion.
  • Last but not least, you enjoy helping others and solving tough problems.


  • Be the primary point of contact between us and our customers from all over the world
  • Respond via email and chat to customers' requests, offering technical and non-technical support.
  • Present comprehensive information regarding our product.
  • Act as an advocate for customers internally with other teams.
  • Support projects that improve support-related processes.
  • Update our extensive knowledge base with new guides, articles and support content.


  • Work on next generation software combining visual collaboration, machine learning, graph databases and data integrations
  • Highly competitive salary
  • Weekly remote / onsite activities to keep the spirits up during WFH
  • Annual budget for personal training and education

We hire for core CS fundamentals, analytical ability, attitude and open mindedness.