HR Manager

Job Description HR Manager (BPO)

Location: Eastwood City, Quezon City
Work Setup: Onsite
Schedule: Night Shift

Overview

We are seeking a dynamic and experienced HR Manager with a strong background in recruitment to join our team. The ideal candidate will have extensive experience in the BPO industry, a proven ability to manage high-volume hiring, and strong leadership skills to build and manage an HR team.

Key Responsibilities

• Lead and manage end-to-end recruitment processes to ensure timely and quality hires.

• Develop and implement recruitment strategies aligned with business goals.

• Oversee onboarding, employee engagement, and retention programs.

• Provide guidance and support on HR policies, employee relations, and compliance.

• Partner with operations and leadership teams to identify talent needs and workforce planning.

• Ensure smooth execution of HR initiatives, including performance management, training, and career development.

• Maintain compliance with labor laws, company standards, and BPO industry best practices.

• Manage HR metrics, reports, and dashboards to track hiring performance and employee trends.

Qualifications

• Bachelors degree in Human Resources, Psychology, Business Administration, or related field.

• Minimum of 7+ years of HR experience in the BPO industry, with at least 3 years in a managerial role.

• Strong expertise in recruitment and talent acquisition (high-volume hiring preferred).

• Excellent communication, interpersonal, and stakeholder management skills.

• Ability to work in a fast-paced, night shift environment.

• Strong leadership and team management experience.

• Knowledge of Philippine labor laws and HR compliance standards.