Job Openings Technical Platform Manager, SaaS Fintech

About the job Technical Platform Manager, SaaS Fintech

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About The Company

Dibee is a leading SaaS provider specializing in an innovative eWallet platform connected to fleet management and services. Their mission is to empower users with a seamless and secure digital payment experience. This role offers the opportunity to work in a fast-paced environment, ensuring high availability, SLA compliance, and proactive incident management of a critical platform.

Role Purpose

The Technical Platform Manager will ensure the platform's operational excellence, reliability, and scalability. Reporting to the CTO, this is a hands-on role involving monitoring, incident resolution, and client engagement. In the short term, the role does not involve direct team management but will require strong cross-functional coordination.

How They Measure Success

  1. Adherence to SLAs, including uptime and fast response times

  2. Efficient incident management covering functional, performance, and security aspects

  3. Proactive technical upgrades and predictive management to mitigate potential issues

  4. High platform performance, resulting in optimal response times and strong customer satisfaction3

Reports To: Chief Technology Officer (CTO)

Team Management: This role coordinates with Product Owners and developers, who separately report to the CTO for project-related tasks.

Responsibilities

Platform Operations & Maintenance

  • Monitor and manage platform services to ensure uptime and performance SLAs are met.

  • Troubleshoot and resolve platform incidents to maintain seamless operations.

  • Implement monitoring tools and dashboards for real-time observability.

Incident & SLA Management

  • Own the incident management process, ensuring rapid issue resolution.

  • Develop and enforce SLA compliance, tracking key service metrics.

  • Lead post-incident reviews, ensuring corrective actions are implemented.

Crisis & Client Communication

  • Serve as the primary technical contact for platform-related escalations.

  • Communicate effectively with internal teams, leadership, and external clients.

  • Provide clear, structured updates during crises.

Security & Compliance

  • Conduct regular security audits and vulnerability management.

  • Implement preventative security measures to mitigate operational risks.

Platform Upgrades & Optimization

  • Plan and execute platform upgrades with minimal service disruption.

  • Continuously optimize performance, scalability, and infrastructure resilience.

Database & Cloud Infrastructure Management

  • Administer and optimize MS SQL Server databases for scalability and reliability.

  • Manage AWS and Kubernetes-based microservices infrastructure.


Requirements

Must-have Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

  • Minimum of 5 years of hands-on experience in platform operations, incident management, and SLA governance.

  • Proven ability to lead incident resolution and conduct structured post-mortems.

  • Advanced MS SQL Server expertise (query optimization, database scaling).

  • Experience managing AWS cloud services and Kubernetes-based microservices.

  • Familiarity with monitoring tools (e.g., Prometheus, Datadog, New Relic).

  • Strong security and compliance knowledge, including best practices.

  • Excellent communication skills and ability to explain technical issues to both technical and business stakeholders.

  • Comfortable in client-facing engagements.

Nice-to-Have Requirements

  • Exposure to fintech or SaaS platforms.

  • Certifications in AWS, Kubernetes, or MS SQL Server.

  • Familiarity with CI/CD pipelines and DevSecOps practices.

Behavioral Competencies

  • Accountability: Owns platform health and incident resolution end-to-end.

  • Problem-Solving: Ability to troubleshoot and resolve platform issues efficiently.

  • Adaptability: Comfortable working in a dynamic, fast-paced SaaS environment.

  • Strong Communication: Can translate technical issues into clear, actionable insights for stakeholders.

Benefits and Details

  • Working Location: District 2, Thu Duc City, HCMC (Hybrid with at least 2 days at the office)

  • Working Time: Flexible working hours based on operational needs.

  • Employment Type: Full-time

  • Compensation:

    • Up to USD 1,600 per month (12 months).

    • 25% yearly bonus based on company and individual objectives.

  • Benefits:

    • Private health insurance is available for the candidate and immediate family members.

    • Fuel allowance.