Team Leader Customer Care

Role; Team Leader Customer Care (Diversity candidates)

Global customer's issues handling

Educational Qualifications

· Graduate/ Post graduate with 3-5 years of team handling experience.

Experience Level

· Requires some work experience and intermediate level . Customer Support background with excel dashboard making knowledge preferred.

Job Summary

· Supports marketing teams for troubleshooting activities & support team during any issues come across. Should have ability to track, analyze, and report on team performance metrics, such as customer satisfaction, first call resolution, and average handle time.

Key Role Responsibilities 

• Contributes significantly in the execution of periodic, repetitive and well-defined activities such as providing subscription , user creation, user details update, grant access to add users as per responsibility matrix & communication.
• Handle various excel based dashboards.
• Updates and manages reports, trackers where the process is in place and well-defined.
• Administers access to selected users from systems & databases, and does basic maintenance of data and information on the system.
• Works internally to coordinate and respond to operational inquiries rooted from stakeholders, channel partners or vendors on routine systems, processes and tasks. Assists others in gathering and compiling information through primary and secondary research.
• Documents, communicates and follows-up on action items and associated notes in selected events.
• Provides support on other duties, where limited supervision is needed participates in projects as a team member where the scope relates to activities involved.

Keys job description:

• Communicates effectively
• Action oriented
• Customer focus
• Collaborates
  
• Excel dashboard making skill require