Admin Support - (Client Services)

DAYSHIFT | Fulltime | Makati (Hybrid Setup)

About the Role

We have partnered with a team of professionals providing Mobile Physiotherapy, Podiatry, Speech Pathology and Occupational Therapy (coming soon) services to Melbourne, Geelong and Brisbane. As an Admin Support (Client Services), you will ensure a great customer experience by handling inbound and outbound calls, email management, communicating solutions, and coordinating with schedule changes. You'll also maintain accurate customer data and support the company's commitment to quality health care service.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.

What you'll be working on

• Handle inbound and outbound phone calls
• Manage emails
• Conduct client intake and act as a liaison for scheduling and rescheduling
• Input data accurately
• Maintain a daily diary
• Fill appointment gaps for the following day (including missed or canceled/rescheduled appointments).
• Send confirmation reminders via text and phone calls
• Prepare NDIS treatment plans for SAG and SOS
• Ensure all necessary information is on file to complete tasks if received by practitioners
• Provide daily mobile support to practitioners during clinical hours and administrative support
• Ensure the diary is prepared for confirmations three days in advance.
• Keep private, EPC, DVA, and TCA forms up to date.
• Maintain accurate electronic filing and ensure all files are current.
• Utilize cloud-based communication for the team.
• Liaise with NDIS support coordinators and HCP case managers.
• Input data as needed.
• Manage private client invoicing and payment two days prior to appointments.
• Process purchase orders for initial appointments only.
• Update support coordinator and case manager information in all files.
• Handle Proda/pace NDIA service requests.
• Manage deeds for clients with a public advocate.

What we're looking for

• Open to Fresh Graduates but medical experience and professional background is an advantage.
• Strong organizational and administrative skills
• Attention to detail and good communication skills
• Empathetic and Responsible.
• Ability to work independently and grow professionally
  

Job Type: Full-time, Day Shift 

Onsite (Iloilo Office): 2nd Floor, Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo

Hybrid-(Makati Office): 2nd Floor, Vicente Madrigal Building - 6793 Ayala Avenue, Makati City