Product and IT Support

Day Shift | Fulltime | Iloilo (Onsite) |Open to Fresh Graduates

About the Role
We have partnered with a US based business that streamlines dental operations, covering everything from scheduling and real-time patient communication to secure data management. With this solution, practices no longer need to worry about server downtime, database syncing issues, or IT problems that pull dentists, hygienists, and staff away from patient care. It equips dental teams with the tools needed for smooth and efficient operations—benefiting both the practice and its patients.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – 'To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision 'to transform through connection'. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

What you'll be working on:

• Providing timely and reliable technical support for hardware, software, and network-related concerns.
• Performing Windows Server updates, patching, and ongoing server management.
• Monitoring and maintaining Ubiquiti (UniFi) network infrastructure, including access points, switches, and gateways.
• Administering devices through Mobile Device Management (MDM) tools, including enrollment, policy enforcement, and remote support.
• Deploying, monitoring, and managing antivirus and endpoint protection software across client environments.
• Testing and evaluating new Molar Platform features from a customer perspective before release, and documenting bugs and issues thoroughly.
• Acting as the first point of contact for customers through phone, email, and live chat.
• Offering clear guidance on system usage and responding to inquiries professionally and efficiently.

What we're looking for:

• Open to fresh IT graduates or candidates with up to two years of relevant IT experience.
• Demonstrated technical aptitude and a strong willingness to learn.
• Intermediate troubleshooting ability for computer systems running Windows OS, including diagnosing hardware, software, and connectivity issues.
• Experience writing and preparing user-facing technical documentation and knowledge base articles.
• Experience handling customer inquiries via phone, email, or chat is a plus.
• Strong written and verbal communication skills.
• Good understanding of computer systems, hardware, software, and operating systems.
• Strong problem-solving and analytical abilities.
• Effective time management skills, with the ability to prioritize tasks and work both independently and collaboratively.

Day Shift

Onsite (Iloilo Office): Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City 

Hybrid (Makati Office): 9th Floor, Room 901 Vicente Madrigal Building - 6793 Ayala Avenue, Makati City