International Technical Support & Training Manager [Fire Protection]

International Technical Support & Training Manager

Location:

REMOTE / Regular visits to Portsmouth, UK [Regional Training Center]and frequent regional and international travel

Business Line:

Technical Support & Training / Fire Detection / Fire Suppression

Reports To:

VP, International Sales & Marketing

External Clients:

Consultants / EPC Contractors / MEP Consultants / Integrators / End-Users

Our client

Join our client as an International Technical Support & Training Manager.

Our client, Potter Global Technologies, is a global leader in fire protection, delivering advanced fire detection and fire suppression solutions for mission-critical environments where uptime, asset protection, and operational resilience are paramount. Their technologies are trusted worldwide across commercial, industrial, infrastructure, and high-risk sectors.

Their vision is for their customers to know them globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. With a passion for creating safer environments worldwide, our mission is to provide their customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation, you'll feel at home here.

Job Purpose

As an International Technical Support & Training Manager, you will lead international technical support, customer training, and technical education activities for the Potter and Safe Signal product ranges outside of the United States. With regular visits to their Portsmouth, UK office and training facilities, and frequent regional and international travel, you will become the recognized technical expert for their N2 Nitrogen Corrosion Prevention Solutions, Suppression Switches, and Releasing Panels, supporting global growth and customer success.

We are looking for someone with strong fire systems expertise who is passionate about training, technical leadership, and customer engagement. In this role, you will support distributors, engineers, consultants, and installers through technical training, webinars, product support, and education programs designed to drive market adoption and technical excellence worldwide. If you enjoy combining hands-on technical knowledge with customer interaction, presentation, and international collaboration, this could be the perfect opportunity for you.

Key Responsibilities

• Serve as the lead international technical support expert for Potter and Safe Signal products.
• Provide advanced technical support and troubleshooting for N2 Nitrogen Corrosion Prevention Systems, Suppression Switches, and Releasing Panels.
• Support distributors, installers, consultants, engineers, and end users with technical guidance and issue resolution.
• Manage technical escalations and international RMA processes in collaboration with engineering and product teams.
• Develop and deliver international technical training programs, webinars, workshops, and certification courses.
• Create and maintain technical training materials, presentations, manuals, and digital learning resources.
• Deliver classroom, hands-on, and on-site training at our Portsmouth facilities and international customer locations.
• Support and mentor regional technical teams and trainers to ensure consistent global technical support standards.
• Act as the technical subject matter expert for N2 corrosion prevention and suppression solutions.
• Educate customers and partners on corrosion prevention, nitrogen applications, suppression integration, and system benefits.
• Support sales and business development teams through technical presentations, demonstrations, and customer engagement.
• Represent Potter and Safe Signal at trade shows, seminars, and industry events worldwide.
• Collaborate with engineering, product management, and marketing teams on product launches, customer education, and continuous improvement initiatives.
• Maintain knowledge of international industry standards, regulations, and emerging technologies.
• Take on additional responsibilities as needed to support business objectives and team success.

Required Skills & Abilities

• Extensive experience within the fire alarm, suppression, or life safety systems industry.
• Strong technical knowledge of:
• Ø Releasing panels
• Ø Suppression systems
• Ø Fire alarm interfaces
• Ø System commissioning and troubleshooting
• Proven experience in technical support, field engineering, commissioning, technical training, or technical leadership roles.
• Experience delivering technical training to engineers, distributors, and customers.
• Experience developing structured technical training programs or certification programs.
• Strong presentation, communication, and public speaking skills.
• Ability to explain complex technical concepts clearly and confidently to diverse audiences.
• Strong problem-solving and diagnostic capabilities.
• Comfortable working internationally across multiple regions and cultures.
• Willingness to travel internationally on a regular basis.

The Culture

• Build strong relationships—with teammates, partners, and customers
• Take pride in knowing every product we build serves the purpose of protecting lives
• Listen actively, coach frequently, and own our results
• Foster innovation, value curiosity, and believe that experimentation is part of growth
• Create a welcoming and inclusive space where everyone belongs
• Take ownership of our work—quality and safety are at the core of what we do
• Benefits That Matter
• Employee Ownership Program – You're not just an employee—you're an owner. We share success together.
• Generous paid time off and holidays
• Continuous learning and development opportunities
• Financial Wellness programs including complimentary Certified Financial Planner sessions
• Recognition programs that celebrate individual and team wins
• A mission-driven team that supports life-saving outcomes, every day

Location

This is a full-time position, on-site at their Portsmouth, UK location. The expected schedule is 40 hours per week, Monday through Friday, but an occasional shift in hours may be necessary to accommodate project schedules.

Our Commitment

Our client is an equal opportunities employer, dedicated to creating a workplace where all employees can thrive. They welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Reasonable adjustments will be provided for candidates or employees with disabilities.

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this role.