Network Technician

Network Technician

Leading Managed Service Provider is searching for a Network Technician to join their growing team.

The Network Technician position is right for you, if you...

• Would enjoy working with various clients both onsite and remotely
• Have a strong desire to stay current with IT and cybersecurity trends and emerging technologies
• Naturally have a sense of urgency, follow-up skills and attention to detail
• Have exceptional communication skills and always maintain a positive and professional manner
• Excel at finding the root cause of issues and troubleshooting to resolution
• Have networking, infrastructure and server experience and looking for a new place to grow

Responsibilities include but are not limited to:

• Provide technical expertise in IT infrastructure and network administration for multiple clients working both on-site and remotely
• Administer and maintain computer systems (PC and Mac), network infrastructure, VPN, backup solutions, and VOIP
• Design, configuration, deployment, and maintenance of applications, servers, storage, and network solutions, both on-premises and in the cloud.
• Management, configuration, and deployment of firewalls, switches and other networking equipment
• Monitor clients systems, troubleshoot issues, and provide strategic recommendations for optimal performance and continual uptime
• Plan and execute system upgrades, patches, and migrations with minimal operational disruption
• Respond to escalated help desk tickets communicate effectively with clients through scheduling work, providing status updates and solution progress
• Maintain cybersecurity best practices and keep current with industry trends and emerging technologies
• Create and update documentation related to projects, procedures and best practices
• Manage internal and external IT projects on scope and budget
• Perform other assigned duties as needed

Qualifications:

• 5+ years of IT related experience; Managed Services Provider experience a plus
• Installation, management and maintenance of server operating systems with strong knowledge of troubleshooting server issues
• Experience with VMware and Hyper-V
• Proven ability to setup, configure, and troubleshoot business class firewalls
• Microsoft 365 Administration experience
• Experience with Windows PowerShell or other scripting knowledge, multifactor authentication, virtual networking, VOIP are preferred
• Demonstrated ability to provide exceptional client service
• Enthusiasm for working in a team environment
• Organized, detail-oriented and professional verbal and written communication skills
• Self-motivated, dependable and passionate about technology
• Certification (CompTIA Network+, Security+, MCSE, MCSA, CCNA) a plus