Network Technician

Network Technician

Looking for a new opportunity to be excited about? Come join our growing team! We are CMIT Solutions Leading Managed Service Provider both locally in the Greater Cleveland area and with our national team of 800+ techs nationwide. Our culture thrives on client satisfaction and creating raving fans. We take the worry of IT off our clients plates so they can focus on growing their business. Our priority is to ensure their systems are running efficiently, reliably and most importantly securely. If you want a fun environment where you can share your knowledge while continuously developing your skills, then come join our team.

The Network Technician position is right for you, if you.

• Would enjoy working with various clients both onsite and remotely
• Have a strong desire to stay current with IT and cybersecurity trends and emerging technologies
• Naturally have a sense of urgency, follow-up skills and attention to detail
• Have exceptional communication skills and always maintain a positive and professional manner
• Excel at finding the root cause of issues and troubleshooting to resolution
• Have networking, infrastructure and server experience and looking for a new place to grow

Responsibilities include but are not limited to:

• Provide technical expertise in IT infrastructure and network administration for multiple clients working both on-site and remotely
• Administer and maintain computer systems (PC and Mac), network infrastructure, VPN, backup solutions, and VOIP
• Design, configuration, deployment, and maintenance of applications, servers, storage, and network solutions, both on-premises and in the cloud.
• Management, configuration, and deployment of firewalls, switches and other networking equipment
• Monitor clients systems, troubleshoot issues, and provide strategic recommendations for optimal performance and continual uptime
• Plan and execute system upgrades, patches, and migrations with minimal operational disruption
• Respond to escalated help desk tickets communicate effectively with clients through scheduling work, providing status updates and solution progress
• Maintain cybersecurity best practices and keep current with industry trends and emerging technologies
• Create and update documentation related to projects, procedures and best practices
• Manage internal and external IT projects on scope and budget
• Perform other assigned duties as needed

Qualifications:

• 5+ years of IT related experience; Managed Services Provider experience a plus
• Installation, management and maintenance of server operating systems with strong knowledge of troubleshooting server issues
• Experience with VMware and Hyper-V
• Proven ability to setup, configure, and troubleshoot business class firewalls
• Microsoft 365 Administration experience
• Experience with Windows PowerShell or other scripting knowledge, multifactor authentication, virtual networking, VOIP are preferred
• Demonstrated ability to provide exceptional client service
• Enthusiasm for working in a team environment
• Organized, detail-oriented and professional verbal and written communication skills
• Self-motivated, dependable and passionate about technology
• Certification (CompTIA Network+, Security+, MCSE, MCSA, CCNA) a plus