Technical Support Specialist

Looking for a new opportunity to be excited about?  Our client is an IT Managed Service Provider (MSP) supporting small and mid-size businesses in the Erie PA area.  They are looking for a Technical Support Specialist to join their team.

The Technical Support Specialist position is right for you, if you...

• Would enjoy working with a wide variety of clients both onsite and remotely

• Have a strong desire to stay current with industry trends and emerging technologies

• Have a natural sense of urgency, follow-up skills and attention to detail

• Have exceptional communication skills and always maintain a positive and professional manner

• Excel at finding the root cause of issues and troubleshooting to resolution

• Have networking, infrastructure and server experience and looking for a new place to grow

Responsibilities include but are not limited to:

• Responding to support requests, opening and resolving support tickets and addressing other client service requests.

• Provide technical expertise in IT infrastructure and network administration for multiple clients working both on-site and remotely

• Administer and maintain computer systems (PC and Mac), network infrastructure, VPN, backup solutions, and VoIP

• Configuration, installation and troubleshooting of hardware and peripheral components such as monitors, keyboards, and printers

• Management, configuration, and deployment of firewalls, switches and other networking equipment

• Monitor clients systems, troubleshoot issues, and provide strategic recommendations for optimal performance and continual uptime

• Plan and execute system upgrades, patches, and migrations with minimal operational disruption

• Communicate effectively with clients through scheduling work, providing status updates and solution progress

• Maintain cybersecurity best practices and keep current with industry trends and emerging technologies

• Create and update documentation related to projects, procedures and best practices

• Manage internal and external IT projects on scope and budget

• Perform other assigned duties as needed

Qualifications:

• 4+ years of IT related experience

• Proven ability to setup, configure, and troubleshoot computing hardware and infrastructure components

• Microsoft 365 Administration experience

• General networking and network administration experience

• Experience with Windows PowerShell or other scripting knowledge, multifactor authentication, virtual networking, VoIP are preferred

• Demonstrated ability to provide exceptional client service

• Enthusiasm for working in a team environment

• Organized, detail-oriented and professional verbal and written communication skills

• Self-motivated, dependable and passionate about technology

• Certification (MCSE, MCSA, CCNA) a plus

• Managed Services Provider experience a plus

Benefits include Healthcare, 401K, PTO, mileage reimbursement.